Privacy Policy
At EPF Genie, we are deeply committed to protecting your privacy. This Privacy Policy details how we collect, store, safeguard, and use the information you share with us during your consultation and case support.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you request consultation, contact us, or register for support. This may include your name, phone number, email address, Universal Account Number (UAN), Member ID, and documentation details related to your EPF account.
We do not automatically collect sensitive personal data. Any documents or credentials you share are strictly used to diagnose and resolve your specific PF grievances and are provided solely at your discretion.
2. How We Use Your Information
Your information is utilized exclusively for the following purposes:
• To review your PF/EPF case details and provide tailored advisory consultations.
• To assist you in preparing official joint declarations or correction requests.
• To contact you regarding updates on your queries or filed grievances.
• To improve our website experience and the quality of our customer support.
3. Confidentially & Non-Disclosure of Data
We hold your personal details and PF documents in strict confidence. EPF Genie does NOT sell, rent, trade, or distribute your personal information, contact info, or financial details to third-party marketing companies or unauthorized entities.
Your documents are only shared with authorized members of our consulting team who are directly handling your case, or with the relevant employer/official portals at your explicit instruction and authorization.
4. Credential Security & Recommended Practices
For specific verification tasks, you may temporarily share login credentials for official EPFO portals. We access these portals strictly under your instruction to verify status, claim history, or check pending KYC approvals.
To ensure maximum security, EPF Genie does NOT permanently store, record, or cache your portal passwords. We highly recommend that you change your password on the official Unified Member Portal immediately after our verification or correction support task is completed.
5. Data Security Measures
We implement standard administrative, technical, and physical security measures designed to protect the safety and integrity of your documents and personal records.
However, please note that no electronic transmission or digital storage method is 100% secure. While we strive to protect your personal details, we cannot guarantee absolute security during transmission over the internet.
6. Cookies and Tracking
Our Website may use cookies to optimize performance, remember preferences, and analyze visitor traffic patterns. You can adjust your browser settings to disable cookies if you prefer, though this may limit access to certain features of the site.
7. Your Rights and Choices
You have the right to request a copy of the personal information we hold about you, request corrections to any inaccurate records, or ask us to delete your personal data from our consultancy records at any time. To exercise these rights, please contact our support team directly.
Have Questions About Your Privacy?
If you have questions, feedback, or would like to request deletion of your shared details, please reach out to us.